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We provide shared administrative and operational support for businesses operating in the schoolwear sector. Areas include order administration, customer service support, online retail administration, workflow organisation and general business administration.

No. SCHOOLWEAR SHARED SERVICES LTD provides business support services rather than selling schoolwear or operating as a schoolwear retailer. Our role is focused on administrative and operational support for businesses within the sector.

Support can include organising order information, maintaining administrative records, coordinating routine information, preparing customer service information and helping organise recurring business administration. The exact scope is agreed according to the requirement.

Yes. Customer service support can cover the organisation of customer enquiries, maintaining enquiry information, preparing response information and supporting agreed customer service administration. The specific tasks are confirmed before the service begins.

Online retail administration support may include organising website administration tasks, maintaining agreed information, reviewing routine administrative processes and helping keep online business information organised. It does not include creating or supplying physical products.

Requirements are discussed before work begins. The agreed service identifies the relevant task or area of support, the expected scope, the applicable service period and the information or outputs to be provided.

The applicable service duration depends on the selected service. Where a service has a defined session or support period, the relevant duration is stated on the service description before the service is arranged.

You can use the Contact page to describe your business requirement and select the relevant area of support. We will review the information provided and respond using the contact details supplied.

Yes. You can select “Not Sure / Other” on the enquiry form and briefly describe the task or requirement. This allows us to understand the request before identifying the most suitable area of support.

Cancellation arrangements depend on the service and its agreed start time. For scheduled services, cancellation requests should be submitted as soon as possible and, where applicable, at least 48 hours before the agreed service start time. The Service Cancellation Policy explains the applicable arrangements.

Please contact us as soon as the change becomes known. We will review whether the requested change can be accommodated within the existing service scope. Changes requested less than 48 hours before a scheduled service may require a revised arrangement.

Please contact us with details of the service, the matter you would like reviewed and any relevant information. We will acknowledge a written complaint within 3 business days and aim to provide a substantive response within 10 business days. Where additional time is required, we will explain the reason and provide an updated response timeframe.